Warranty / service issues
- On the BBB site there are complaints saying after move-in/finish, items on the punch list aren’t resolved; the company allegedly slows down once payment is delivered. Better Business Bureau+2Angi+2
- Example: A customer claims their final door didn’t work, they had repeated issues, multiple supervisors, etc. Angi
- A Facebook group of “Quality of Adair Homes’ Reviews” (unofficial) where homeowners claim poor build quality (doors/windows not closing, leaks, etc.).
Communication & contract clarity problems
- On forums: People complain that change orders or upgrades were mis-represented or that the “base cost” was something else and many invisible costs came in. For example: “Just make sure you… you get all the way to the end with the pricing… they … give you a price then you just need to add this and this and this…” Houzz+1
- On BBB: A complaint alleging the builder required a large down payment + deposit then changed terms (credit qualification, land sale requirement) and the deposit was non-refundable.
Quality & construction defects
- Multiple reviews cite “sloppy build”, “lowest bid subs”, “quality issues” like roof not shedding water, door handles/locks missing, windows defective. Angi+1
- A blog comparing home builders claimed Adair’s materials are “often the most affordable options” and “this approach can sometimes lead to the need for future repairs or upgrades”.
Legal / reputation risk
- An article says Adair Homes filed a lawsuit (demanding ~$550,000) against a former customer for defamation after negative online reviews. jeffhuntexpert.com
- This kind of legal move can generate a “chilling” effect for negative reviews but also draws extra attention to the problem and may create negative marketing through the backlash.
Marketing/advertising-vs-reality gap
- Complaints that the mission statement (“greatest value in home-building”, “enjoyable and rewarding experience”, “honesty, integrity, respect”) did not align with the customer’s actual experience. Angi
- People felt the “own land / on-your-lot” model and base pricing were pitched as affordable but with many caveats and “hidden” costs added later. For example: “We are going to use a local builder … for what the house ended up costing …”